Service hours
9:30~18:30 (GMT+8), Monday to Friday (excludes weekends/holidays).
Due to a high volume of inquiries, our customer service team will respond sequentially within 1 to 3 business days, whether you contact us via the website form or social media direct message.
To maintain your queue position, please wait patiently. If you have successfully sent your message, please do not resubmit the form or send duplicate messages, as this may reset the system timer and delay your queue order.
Thank you for your cooperation!
FAQ
- How do I track my order?
- My tracking is stuck/not updating
- When will my order be shipped out?
- Can I exchange my product for a different product?
- My payment was declined, is there a reason why?
- Other FAQs
Contact customer service - Chat with us
Start a conversation with our Intelligent Customer Service - Rhino. It's the quickest way to get answers without waiting for an email reply. If our bot is unable to assist, it will automatically provide you with the next step. Chat icon location is on the center-right side of the screen.